Creating an engaged workforce starts with a series of steps based on leadership, says Dana Mitchell, an associate partner, performance, rewards ,and talent, at Aon Hewitt. Speaking at its ‘2013 Best Employers in Canada’ luncheon, she said one of the characteristics of its best employers is that their employees are engaged. Engaged employee are more productive, provide better customer service, are absent less frequently, and care how their company performs, she said. And these companies all have leaders who pay attention to what employees think and include this in their decision-making. They also put effective managers in place who help employees grow in their careers. Engaged employees want their opinion to count and feel valued and appreciated by their managers and their co-workers.
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