ADR Provides Mediation


    The Portfolio Management Association of Canada (PMAC) will use the ADR Institute of Canada (ADRIC) to provide mediation and arbitration services for PMAC member firms and their clients. This service is designed to assist PMAC members in complying with the requirement in National Instrument 31-103 ‘Registration Requirements, Exemptions and Ongoing Registrant Obligations.’ It requires that registered firms provide independent dispute resolution services, such as mediation or arbitration, at their expense for their clients to resolve complaints. “We believe this is an optimal solution for all parties,” says Katie Walmsley, PMAC president. “We want to ensure that investors can choose a mediator or arbitrator from a roster of local, qualified independent professionals and that the mediation or arbitration process adheres to nationally accepted standards and best practices.”